Frequently Asked Questions
Will my jewellery tarnish?
Julia's Jewellery pieces are crafted from high-quality stainless steel or titanium steel, making them durable and tarnish-resistant. Our gold-plated jewellery is finished with premium 14K - 18K gold plating.
To keep your jewellery looking its best, we recommend avoiding exposure to water and harsh chemicals.
Is your jewellery hypoallergenic?
Our pieces are suitable for sensitive skin. Material information is listed on each product page so you can shop with confidence.
Do you offer returns or exchanges?
Please note that we do not offer returns, refunds or exchanges at this time.
However, if you inspect your order upon receipt and find that the item is defective, damaged, or incorrect, please contact us at juliasjewellerybrand@gmail.com so we can make it right.
Do you ship throughout South Africa?
Yes! We deliver nationwide across South Africa using trusted courier partner - The Courier Guy.
Currently, we do not offer international shipping.
How long does shipping take?
Shipping normally takes between 1-5 business days.
Major cities (like Johanessburg, Pretoria and Cape Town) are often faster (3-4 days) where outliying areas may take slightly longer (4-5 days).
How much does shipping cost?
We offer door to door shipping anywhere in South Africa for just R90!
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with a tracking number so you can follow your parcel every step of the way.